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CounselorGPT: Understanding Users of Generative AI for Therapy - Gavin Raffloer

University of Buffalo
2026
AI Therapy
mental health
Chatbots
artificial intelligence
TherapyGPT
Person-Centered Therapy
mental health crisis
Therapist Shortage
COVID-19
anxiety
depression
Loneliness
Systemic Barriers
healthcare access
Fear Of Judgment
Trust In AI
Therapist Failure
Content Analysis
Online Forums
Human-AI Interaction
Therapeutic AI
Digital Mental Health
Confidentiality
patient experience
healthcare innovation
Dissertation
experimental psychology
mental health support
AI ethics
public health

This thesis examines who turns to AI for mental health support, rather than whether AI can be a therapist. Drawing on TherapyGPT forum analysis and ongoing experiments, the research identifies fear of judgment, trust in AI and past therapist failures as possible drivers of AI therapy use.

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