This research addresses the growing skills gap in Malaysia’s automotive robotics sector. It develops a competency framework emphasizing problem-solving, critical thinking, and structured methodologies. Validated by experts, the framework aligns education with industry needs, helping graduates better prepare for automation-related jobs and improving workforce readiness in a rapidly evolving industry.

This research investigates why many organizations fail to implement AI effectively, focusing on readiness rather than technology. In automotive after-sales services, it identifies gaps between systems and AI ambitions. The study develops a framework aligning people, processes, and capabilities, helping organizations achieve sustainable and successful AI adoption.