This research examines how universities communicate career advice and support services to students. Through surveys and focus groups at UMass Amherst, the study identifies student needs for less stressful, more inclusive, and more integrated career guidance. The findings inform policy and curriculum improvements aimed at better supporting student futures.

This research examines shame among social work students and its role in burnout. Interviews reveal key triggers: emotional coping struggles, perceived privilege, and societal stigma toward the profession. The findings highlight the need for training programs to address shame, improving well-being and enabling future social workers to better support their clients.

My research examines how experts build credibility online and how audiences navigate trust in human and AI sources. Physicians gain trust by humanizing their content, while TikTok therapists succeed through relatability over credentials. Students selectively trust AI depending on task type. Ultimately, online trust hinges more on authenticity than expertise.